Troubleshooting
Troubleshoot Plauti Deduplicate for Dynamics 365, including setup, publishing, permissions, form handlers, matching methods, results, licensing, access, and uninstall dependencies.
Enable asynchronous form handlers
Enable asynchronous onload and save handlers in every Dynamics 365 app where Duplicate Check should detect duplicates, then save and publish the app settings.
Plauti Deduplicate does not seem to work
Troubleshoot Plauti Deduplicate by checking permissions, asynchronous handlers, entity and notification settings, publishing status, and rerunning entity setup for newly changed forms.
Cannot select all matching methods
Learn why lookup fields, such as Company Name in Contacts scenarios, only support the Exact matching method and cannot use other matching options.
Default entities not installed
Learn why default Contact, Account, and Lead entities may not appear in Duplicate Check for D365 and how missing Power Automate licensing can affect setup and scenario publishing.
Cannot publish entity for the first time
Troubleshoot first-time publishing failures by checking whether another entity is being published and waiting 5–10 minutes, or verifying that you have a Power Automate license.
Cannot uninstall because of dependencies
Learn how to resolve dependency errors when uninstalling Duplicate Check by tearing down setup for all entities before removing the solution.
Fewer duplicates found than expected
Learn why Duplicate Check may show fewer matches than expected and how Entity Settings determine which active or disabled records appear in results.
Job results state result fields not configured
Configure Result Fields for Duplicate Check and Cross-Entity job results to display record data, then save and publish settings for the relevant entity or match entity.