Customer Renewals & Expansion Manager SMB

About Plauti

Plauti makes native data quality software for organizations using the Salesforce and Microsoft Dynamics 365 platforms. In short: we help organizations to provide a better customer experience, be more efficient and cooperate better. We're almost 10 years old but still with a young and hands-on vibe. You are joining colleagues from around 20 countries all over the world, giving you and us a unique chance to learn from other cultures and backgrounds.

We're proud of our customers and even prouder of the praise we receive from them for our products and support. The renewals & expansion function works closely with Customer Success, Support, Account Management and Development, and reports into the commercial leadership team.
You will join a small, ambitious commercial team that focuses on growing and retaining our existing customer base. You have clear ownership over the SMB segment and a lot of freedom in how you organize your work: from how you structure your portfolio and follow‑up cadence, to how you shape our standard renewal and expansion processes.

It’s a hybrid role where we expect you to join everyone at the office a few times per week; however, most team members come more days just because the atmosphere is so good. We value a good work-life balance, so there is also time for a little talk or a video game in our game room.

We welcome your application and value diversity within our team in all aspects, your background and experience are invaluable to our team. We can only consider applicants with a valid residence permit to work in the Netherlands.

What we expect

• Experience in building and maintaining commercial relationships, preferably with SMB customers.
• Previous experience in SaaS renewals, account management, inside sales or a similar commercial role is a strong plus.
• Comfortable having structured commercial conversations about contract terms, pricing and product options.
• Technical savvy: you’re a fast learner in complex software environments (Salesforce / Dynamics or similar is a plus).
• You are deeply self motivated and can work independently, coordinating activities across many customers at once.
• Strong organizational skills: able to prioritize in a high volume environment and keep a tight handle on deadlines.
• Strong organizational skills: able to prioritize in a high volume environment and keep a tight handle on deadlines.

In this role, you’ll own a defined portfolio of SMB customers and make sure renewals feel proactive, smooth, and value-driven rather than transactional.

You stay close to your customer base by keeping a sharp eye on upcoming renewal moments well ahead of time, making sure conversations around contract terms, license usage, editions, and pricing happen early and thoughtfully. You know how to guide customers through those moments in a way that feels consultative, while also staying commercially focused on securing timely renewals.

Beyond the renewal itself, you naturally spot opportunities to grow accounts further. Whether that means additional licenses, moving customers into a higher edition, or introducing add-on products that better fit their evolving needs, you know how to turn customer context into meaningful expansion opportunities.

You’ll work closely with Customer Success and Account Managers whenever larger or more strategic opportunities emerge from your portfolio, ensuring customers get the right support while the business captures growth potential.

A big part of your impact also sits in the operational side of the role: keeping your renewal and expansion pipeline accurate, maintaining clean CRM data, building reliable forecasts, and spotting churn or contraction risks early through customer behavior, feedback, or support signals.

At the same time, this role offers plenty of room to help shape how we scale. You’ll contribute to improving our renewals and expansion playbooks, email flows, templates, and automation so we can build an SMB motion that is efficient, scalable, and truly customer-friendly.

What we offer

• You can choose your own devices, and you'll have a big screen and sit-standing desk.
• You will be part of a multicultural company with a total of 20 nationalities (and counting!).
• Short lines of communication, fast decisions and lots of options for your input into how we run renewals & expansion.
• Flexibility when it comes to workplace and working hours.
• Pension contribution, work from home allowance, home office contribution.
• Think regular fun moments with colleagues, office drinks, team gatherings, and business events — combined with a great lunch spread in the office every day, fully taken care of and ready for everyone to enjoy.

We aim for our recruitment experience to be fast (around 3 weeks), enjoyable, and fruitful - for both sides.
You like what you read but you have questions before deciding to move forward? I got you! Happy to clarify any doubts, so you can make a good decision, whichever that is. If you are not ready to apply yet, email me your questions: hasret.seker@plauti.com. If you are ready, talk to you soon!

A kind request: While we appreciate the efforts of agencies and recruiters, we manage our recruitment process fully in-house. We kindly ask you not to contact us regarding this role, as we will not respond to emails, calls, or other inquiries from external partners. Thank you for your understanding!