Deduplicate Live Troubleshooting
Articles
DC Live - Not licensed to use feature or object
Question When I am on a record page, DC Live shows a message about the license: e.g. "You're not licensed to use this feature", "Object not licensed", or "License expired". Answer You currently...
DC Live - No Scenario Configured
Question When I am on a record page, DC Live shows the message 'No Scenario Configured'. Answer There are two possible reasons for displaying this message in DC Live: 1 No Scenario Applied to DC...
DC Live - Blank Component
Question When I am on a record page, DC Live only shows the logo, nothing else. Answer This can have two different causes: Incomplete Object Filter Configuration It might be caused by an incomplete...
DC Live - Record Cannot Be Found
Question When I am on a record page, DC Live shows 'Record cannot be found'. Answer This can have two causes: 1 The record does not meet the Object Filter Criterium This is caused when the record...
DC Live - Duplicates not shown
Question When I am on a record page, DC Live does not show any duplicates, but I know that there are duplicates. Answer There are many reasons for duplicate records not displaying in DC Live. Let's...