Next to checking for duplicate records when saving, Plauti Deduplicate can also scan for duplicates while you are creating or editing a record, so even before you hit the Save button.
To check for duplicates both within the entity you are working in, and in other entities, enable Cross-Entity Search. For example, use Cross-Entity Search to check if new Leads you are creating already exist as a Contact.
The settings for preventing duplicates can be set independently for either creating or updating a record.
Prerequisites
- You have the Plauti Deduplicate User role.
- Searching for duplicates while creating or editing a record should be enabled in the Feature Activation & Setup settings of the entity you are saving. Make sure one or both of the
As-you-type duplicate notification while updating an existing <Entity> and
As-you-type duplicate notification while creating a new <Entity> settings
are configured and activated. Read more in Duplicate Prevention. - If you want to check for duplicates across Entities, Cross-Entity Search should be set up.
Checking for duplicates while creating or editing
In the settings you have indicated which fields should be filled or updated before the duplicate check starts. When the required fields are populated or changed, as soon as you click outside the last required field, Plauti Deduplicate starts scanning existing records for potential duplicates. The fields you set in the scenario(s) are compared, and if they match close enough a warning is shown.
- At the top you see a warning stating you are about to create a duplicate record. The message text can be changed in the settings.
- The Duplicates Found tab header shows a counter to indicate that one or more duplicates were found, but the focus stays on the Summary tab.
- You can continue creating or editing the card, and save it. If you also have enabled duplicate check upon saving (with or without blocking), that check will start when you click Save.
- To review the duplicates, go to tab Duplicates Found.
- The Duplicates Found overview shows the duplicate score of the existing records. This score is calculated based on the Fields To Compare and other settings in the scenario.
- The overview also shows some fields of the existing records, so you can quickly determine whether it indeed concerns a duplicate. These fields are set in the Result Fields setting.
- If you want to view or edit an existing record, click Open Record
at right to open it in a new tab.