Restoring Changes

Last published at: April 14th, 2026
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Restore changes that you have tracked for recovery.

Plauti Restore can undo all record changes that are available for restoring. 

  • If a record insert or field update is present in the Restore Changes overview, it can be undone.
  • If a merge or deletion is present in the Restore Changes overview, and the loser record or deleted record is still in the Salesforce Recycle Bin, it can be undone.

Old record changes might be removed and cannot be restored anymore. In the Restore Settings‍ you can set how long and how many changes should be kept. 

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Not to be used as Change Audit Log

Changes made to the records of tracked objects are recorded in Restore Change records. A Restore Change record holds all changes and relationships from the tracked object's records, and uses this information when restoring. When retention policies, as set in the Restore Settings‍, clean up Restore Changes records, all proof that a certain record change was made is gone. Only changes that were restored remain available.

In short: restores are kept; unrestored changes are removed at some point.

Restoring Merges

When undoing Merges, relationships are restored as well, but within limits (see below).
Undo Merge is available for both Plauti Deduplicate merges and Salesforce merges. Because of Salesforce limitations, it's only available for Accounts, Person Accounts, Contacts, Leads, and Cases.

A Restore Changes overview with different Change types. Each line is a change that can be undone with the Restore button at right.

Prerequisites

  • You have enabled Object Tracking for the Object where you want to undo a change.  
  • For field updates you have specified fields to track.
  • For merges you have specified related Objects to track.
  • The change you want to undo was made after tracking was set.
  • You have added the Plauti Restore component to record pages. (optional)

Accessing the Restore Changes overview

  • Open the Plauti Restore app > tab Restore Changes. 
    • This overview displays all tracked changes, of all records of all tracked Objects.
    • Merges can only be undone via this overview.
       
    Alternatively,
  • Open the record where you want to undo a change. The overview with tracked changes is displayed in the Plauti Restore component on the record, if enabled. If the component was placed on a separate tab, the tab might have a different name.
    • This overview only shows tracked changes of that specific record. 
    • Merges cannot be undone via this overview.
    • Via this overview you can only undo one change at a time.

Restoring an Insert, Field Update, or Deletion

  1. In the changes overview, find one or more changes you want to undo (max 20).
  2. At the right of a change, click Restore  .
    Or, if you selected multiple changes, click Restore Selected  at the top of the list to restore them all in one go.
  3. In the pop-up, confirm that you want to restore the change.

The restore has been applied. In the Changes overview, the restore will appear as a new change, that you can then also restore ("re-do" as it were) if the restore was done accidentally.

Click the Name of a change or restored change to see the change and restore details.
The Status (in the Restore Changes Overview or restore details) indicates whether the change was restored successfully, partially, or not at all (failed).

Restored Inserts are listed as a Deletion, and restored Field Updates as another Field Update. Restored Deletions are not displayed in the Changes overview.

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Inserts, Updates and Deletions

Changes of type "Insert" concern record insertions. An insert of a value into a previously empty field is considered a change of type "Update". In the same way, "Deletions" are record deletions, and clearing a field is an "Update".

Restoring a Merge

Merges can only be undone once the merge process has fully finished.
Furthermore, when undoing a merge, relationships will be restored as well, but within limits (see below). 

  1. In the Plauti Restore app, on tab 'Restore Changes', find one or more Merges you want to undo (max 20). Merges are displayed as a 'Multi Merge' under the master record, which can be folded open to see the individual record merges involved.

    Three merged records: the record listed at the Multi Merge line became the master record.
  2. At the right of the Merge, click Restore  to only undo that single record merge.
    Or, to undo all record merges of a multi-record merge, click Restore  at their Multi Merge line.
  3. In the pop-up, confirm that you want to restore the merge.
    The merge is undone and you are returned to the Changes overview.

Both the Master and loser records have now been returned to their previous state.
Note that unlike with restoring inserts, updates and deletions, restored merges do not get a new change in the Changes overview; only the restored merge change is displayed, marked as being restored.

Click the Name of a change to see the change and restore details.
The Status (in the Restore Changes Overview or restore details) indicates whether the change was restored successfully, partially, or not at all (failed). The restore details will show more information.

Not all related records restored

Not all related records can be restored when undoing a merge, either because of the type of Object, or because of Salesforce limitations (record and query processing limits).

  • Generally speaking, Plauti Restore can restore related records of the following Objects when restoring a merge:

    • Standard Salesforce objects (Contacts, Opportunities, Cases, Tasks, etc.)  

    • Custom objects with lookup or hierarchy relationships  

    • Objects that are queryable and updateable  

    • Objects whose relationships can be reparented  

  • Related records that cannot be restored to their original record are for example:

    • Share objects (e.g. AccountShare, ContactShare)  

    • History objects (e.g. AccountHistory)  

    • Tag objects (e.g. AccountTag)  

    • Feed items, comments, and other Chatter items

    • System objects that cannot be reparented  

    • Attachment-related objects  

      These types of objects cannot be selected for Related Object Tracking in the Object Configuration. 

  • Contacts that are potentially related to multiple accounts cannot have their Account relation restored.
    When the Salesforce Account setting 'Allow users to relate a contact to multiple accounts' is enabled, restoring account-contact relations is not possible. Enabling this setting creates a junction table between account and contact, which Plauti Restore does not handle.

  • Sometimes a large number of related records needs to be restored, for example because the merged records contained many related records in total, or related records from many different Objects. In these situations the process to restore the related records can exceed the DML Statements limit or Salesforce Governor Limit. 
    • When the DML Statements limit (total number of related records) is reached, the restore action cannot be processed at all and will fail. Usually this occurs at around 100 related records or more.
    • In case of the Salesforce Governor Limit (total number of queries, for example because of related records from many different Objects), only a part of the related records can be restored. To make sure that at least the most important related records are recovered when undoing such a merge, sort your tracked related Objects‍ in order of priority, with the most important objects listed first.

Record not present in Recycle Bin

If you see a message stating that a record cannot be restored because it is not present in the Recycle Bin, this means one of two things:

  • You clicked 'Restore' at a Merge or Deletion that was already restored earlier.
    Or
  • The record cannot be restored because it was already permanently removed from the Salesforce Recycle Bin, and only the merge or deletion metadata is still present in the Restore Changes overview. Read more in Plauti Restore and the Salesforce Recycle Bin‍.