Troubleshooting

Question: Plauti Deduplicate doesn't work anymore. For example, Deduplicate Live does not show any results on a record, Deduplicate Job gives no results, and when I search for a record in the

Learn why Plauti Deduplicate may be missing from Salesforce’s App Launcher and how to grant profile access or find the app under its new name.

Resolve Deduplicate Apex class access errors by enabling profile settings, granting missing classes, and assigning the permission set to keep access current after releases.

Troubleshoot DC Export issues by installing DC Local, signing in to the correct organization, and refreshing Available Jobs before exporting results.

Resolve Activate License errors by whitelisting 35.204.140.58 when IP restrictions are configured for your Salesforce Org.

Resolve Refresh License issues by granting access to the dc3ControllerSetupLicense Apex class and trying the license refresh again.

Resolve DC License and Telemetry Apex error emails by identifying scheduled jobs owned by inactive users, deleting them, and allowing Duplicate Check to reschedule them automatically.

Learn why Disable Duplicate Check is unchecked after saving, how behavior changed in DC 3.362, and how field access or object filters affect duplicate prevention.

Learn how duplicate-check overrides work from DC version 3.362 onward, including required checkbox access and page layout behavior when saving records with duplicates.

Learn why Merge Preview displays a warning about read-only fields, how field merge rules affect the outcome, and when a Salesforce Administrator must complete the merge.

Improved frequent words handling in Duplicate Check ensures defined terms are excluded consistently from matching scores, and explains how to activate this irreversible setting.

Resolve “Attempt to de-reference a null object” errors by checking Duplicate Check configuration, fixing missing fields or record types, and validating object settings.

Resolve Plauti Deduplicate pages that fail to load with a vf.force.com error by whitelisting your Salesforce domain for Visualforce pages in Session Settings.

Learn which Duplicate Check names changed to Plauti Deduplicate, which technical identifiers remain unchanged, and how to address exceptions such as cached labels and the DC Live component.

Problem: My record-triggered flows for Plauti Deduplicate that contain a Plauti apex action don't work anymore. When creating a record-triggered flow with a Plauti apex action, it will not save.

The DC Entry tab and legacy Visualforce override will no longer be supported from version 2026 R1; use the Deduplicate Entry Lightning replacement page instead.

Troubleshoot Salesforce record merge access issues by reviewing Visualforce access, sharing rules, object permissions, delete rights, CRUD overrides, and related-record access.

Resolve Salesforce CIRCULARDEPENDENCY errors during account merges by removing conflicting parent-child relationships manually, in bulk, or with a custom merge plugin.