Deduplicate Live Troubleshooting

Troubleshoot why duplicates are missing in DC Live by checking discards, record types, search indexes, filters, converted leads, scenarios, and group indexes.

Learn why DC Live may show “Record cannot be found,” including Object Filter criteria and converted Leads, and how to adjust the filter when needed.

Troubleshoot DC Live showing only the logo by checking Object Filter settings and verifying user access to the required dupcheck Apex Classes.

Resolve the “No Scenario Configured” message in DC Live by checking scenario assignments for DC Live and the relevant record type in DC Setup.

Resolve DC Live license errors by extending the Duplicate Check license to a refreshed Sandbox or contacting Plauti Support when a trial or subscription has expired.