Pending and Running Jobs keeps loading in Plauti Desktop

Question:

In Plauti Desktop, at Plauti Deduplicate > Pending and Running Jobs, the spinner that indicates that the current jobs are being loaded just keeps on spinning and no jobs are shown.

Answer:

There can be several causes for this:

• There are no jobs designated for Plauti Desktop in any of the connected Orgs or environments. No jobs are prepared for Plauti Desktop in particular, or no jobs have been prepared at all.
  → In Duplicate Check in Salesforce or Dynamics 365, start a job, and indicate that you want to run it in Plauti Desktop/Server.
• There are no (active) connected Orgs or environments, or the connection expired.
  → Connect an org or environment, or or reconnect the inactive existing connection by reactivating or recreating it.

If you do have started a job to run in Plauti Desktop, and the org or environment you started it in is connected your Plauti Desktop environment, please contact Plauti Support.