Advanced Routing Configuration

• Pause Assignment
• Advanced: Reassign Idle Records
• Assign to a Queue if SuperRoundRobin doesn't assign the record
• More About QUEUED Records
• Overflow Records to the Next MatchGroup
• MatchGroups: Priority and Overflow
• Advanced: Multi Stage Sales Processes
• Match Existing Records
• Skill-based Routing
• Operational Mode: Load Balanced
• Operational Mode: Distance
• Operational Mode: Plugin
• Distribution Ratio and Record Capping
• Capacity Models
• Adjust Capacity during Bulk Transactions
• Assign to Custom User Lookup Field(s)
• Assign According to UK Postcode Areas
• Segment Leads, Cases or any record by Record Type
• Segmenting and Assigning Cases Created by Email-To-Case