Troubleshooting

• No access to DC Apex Classes
• DC Export does nothing
• Activate License does not work
• Refresh License does not work
• DC Telemetry/License - Email with Error Messages
• 'Disable Duplicate Check' unchecked upon saving
• Cannot find Duplicate Check App

DC Job Troubleshooting

• DC Job - Cannot view results
• DC Job - No results when filtering on record type

DC Live Troubleshooting

• DC Live - Duplicates not shown
• DC Live - Record Cannot Be Found
• DC Live - Blank Component
• DC Live - No Scenario Configured
• DC Live - You're not licensed to use this feature

DC Setup Troubleshooting

• DC Setup - Unable to make changes
• DC Setup - Custom fields are not licensed - Free edition
• DC Setup - Custom Field error when linking Sandbox license