Technical Success Manager (TSM)
Picture this: starting your day with a smile, surrounded by a curious, inclusive, and motivated team that knows how to combine hard work with plenty of fun. Collaboration is at the heart of everything we do—whether it’s bouncing ideas around, sharing a laugh, or diving into a game in our dedicated game room.
At Plauti, we embrace a global perspective, with customers all over the world, and colleagues from 20 countries and counting. We’re trusted by world-renowned brands like SONY, Nike, Disney, and Harvard University. Since 2011, we’ve scaled from a simple duplicate-check app to the #1 Data App on Salesforce AppExchange. Despite our rapid growth, we remain grounded in our mission: helping businesses unlock the full potential of their customer data to drive better decisions and growth.
What truly sets Plauti apart is our culture of trust and autonomy. From day one, we give you the freedom to make impactful decisions, build great things, and collaborate with like-minded professionals. We value short communication lines and avoid micromanagement, instead fostering an environment where trust and ownership are the foundation of our success.
Now about the practical side: this is a hybrid role where we ask you to join us at the office a few times a week. That said, many team members come in more often, not because they have to, but because the vibe is just that good. We value a healthy work-life balance, and our flexible approach gives you the freedom to work in a way that suits you best. Trust, collaboration, and ownership are at the core of how we operate—and we can’t wait to see how your ideas will shape our future.
Your Technical Success Manager Job
Be the technical powerhouse at the heart of Customer Success and Support!
As a Technical Success Manager at Plauti, you’re the key technical expert bridging our Customer Success and Support teams. You’ll work closely with our customers (mainly Salesforce users) and internal stakeholders to troubleshoot complex data-related use cases, improve user experience, and build lightweight technical solutions that enable scale and efficiency.
Unlike a traditional support agent, your focus lies on technical ownership. You’ll advise on architectural questions, co-create workflows with clients, and help build internal tooling or customer-facing plugins. This hybrid role includes ~50% direct client interaction (mostly with US-based clients), and ~50% internal technical contributions that support our go-to-market teams.
You’ll ensure our Salesforce native data management solutions are not only used correctly—but to their full potential.
Your responsibilities
- Serve as the technical bridge between Customer Success, Support, and Engineering.
- Build lightweight, purpose-driven plug-ins or tools to support internal workflows or enhance customer capabilities.
- Dive into Salesforce data architecture challenges with customers and propose scalable solutions.
- Support customer-facing teams by providing technical insight during onboarding, escalations, and solution design.
- Take ownership of recurring technical issues and translate them into tooling, documentation, or process improvements.
- Educate and enable team members through internal training and knowledge sharing.
- Collaborate closely with Product to relay technical needs and identify improvement opportunities.
What we expect
- Experience with Salesforce Technologies like Apex, Triggers and Flows.
- Affinity with Salesforce ecosystems, data cleansing, or CRM workflows (or willingness to become an expert).
- 3+ years experience in a technical support, implementation, or engineering-adjacent role in a SaaS environment.
- Ability to diagnose and resolve complex technical issues independently and collaborate on improvements.
- Strong communication skills and a proactive mindset, especially when working with distributed teams and customers.
- A desire to help both clients and internal teams succeed by simplifying complex technical challenges.
- Key characteristics: analytical, proactive, resilient, adaptable, and technically curious.
- Nice to have:
- Experience building solutions for or within Salesforce.
- Previous role as a Technical Consultant, Developer, or Integration Specialist.
- Affinity with data management, duplicate prevention.
What we offer
- A hybrid role with flexibility to structure your days and a fantastic team vibe at our Arnhem HQ.
- Super short communication lines, fast decisions, no micromanagement.
- Choose your own device, home office allowance, stock options, pension, bike lease programme.
- Work with leading brands (Nike, Harvard, Disney) and colleagues from over 20 countries.
- Free lunch and the best game room in town.
You like what you read but you have questions before deciding to move forward. I got you! Happy to clarify any doubts, so you can make a good decision, whichever that is. If you are not ready to apply yet, email me your questions: hasret.seker@plauti.com. If you are ready, talk to you soon!
A kind request: While we appreciate the efforts of agencies and recruiters, we manage our recruitment process fully in-house. We kindly ask you not to contact us regarding this role, as we will not respond to emails, calls, or other inquiries from external partners. Thank you for your understanding!
Apply now!
Do you want to join us as a Technical Success Manager? We are looking forward to hearing from you!
If you have any questions you can contact Hasret Seker, our Corporate Recruiter
