Since Covid-19 customers demand a digitalized and connected experience along their buyer journey. Empower Salesforce end-users with a true customer 360 to deliver on the rising standards of customers.
With different contact channels and means to engage with your business, being able to accurately identify the right client with the right information in real-time is essential for end-users. Our data quality solutions empower employees to instantly see if the data they work is a deduplicated and consolidated view of the customer and whether the contact data is valid. Optionally, end-users are allowed to perform data quality enhancing activities, contributing to a trusted customer 360 in Salesforce.
Since Covid-19 consumers spend more time in their home offices and living rooms, less so in stores and offices. They expect digitalized versions of in-person products and services. Offering these digitalized versions creates more data points that cause data quality challenges in Salesforce. Start creating data happiness in your organization.
On average, customers use 9 different channels to start and complete a transaction and they expect a seamless experience across those channels. However, 65% of consumers have to repeat information to different representatives and more than half of business buyers feel like departments like sales, marketing and service don't share information. Empower employees with a single source of truth in Salesforce to deliver a consistent experience along every touchpoint of the customer journey.