Customer Success Manager Enterprise
We are looking for a talented Customer Success Manager Enterprise for our location in downtown Arnhem. Plauti builds data management software for the Salesforce and Microsoft Dynamics 365 platforms that is used by organizations like Sony, EF Education First, Stanford University and the United Nations. Plauti is growing fast, with currently around 50 employees, and expanding to new ecosystems and locations.
This job opening is for the 'Customer Success' team. This team helps our customers get the most value out of our solutions and guides them during onboarding, configuration, and regular check-ins. You will be working individually with your own group of customers as well as working on projects that improve the value that we deliver at scale (for example, improving the onboarding flow and content, designing courses, etc.). Your work will both contain relationship management and (technical) product onboarding and troubleshooting elements.
This role is specifically focussed on providing and proving value, not on the commercial aspects. Our Account Managers assist us for the commercial part.
Highlights
👩💻 Flexibility to organize your work around your life
🚀 Very short lines of communication, fast decision making
🌐 International & multicultural environment
🤝 Super helpful team members, no micro management
💯 Interesting combination of relationship building, technical challenges, and helping customers at scale.
🏡 Hybrid work, with home office compensation and choose your own device
💰 Competitive compensation, pension scheme, bike lease programme, work from home allowance
About Plauti
Plauti makes native data quality software for organizations using the Salesforce and Microsoft Dynamics 365 platforms. In short: we help organizations to provide a better customer experience, be more efficient and cooperate better. We're almost 10 years old but still with a young and hands-on vibe. You are joining colleagues from around 20 countries all over the world, giving you and us a unique chance to learn from other cultures and backgrounds.
We're proud of our customers and even prouder of the praise we receive from them for our products and support.
The customer success team works closely with support, account management and development teams and reports to the Manager of Customer Success & Support.
We welcome your application and value diversity within our team in all aspects, your background and experience are invaluable to our team. We can only consider applicants with a valid residence permit to work in the Netherlands.
About your team
Our success team consists of 5 colleagues (including the manager). You have a lot of freedom on how you organize your work. The team is located in Arnhem, the Netherlands.
It's a hybrid role where we expect you to join everyone at the office a few times per week, however we see that most team members come more days just because the atmosphere is so good. We value a good work-life balance, so there is also time for a little talk or a video game in our game room.
What we expect
- Experience in building relations on enterprise level (incl. VP/director level)
- Willingness to meet customers in different time zones (sometimes evenings or early mornings are required)
- Technical savvy, you're a fast learner in complex software environments (coding/scripting knowledge is a plus)
- You are deeply self-motivated with the ability to work independently, coordinating activities across lots of customers
- Good grasp of English, both written and spoken
What we offer
- You can choose your own devices, and you'll have a big screen and sit-standing desk;
- You will be part of an multicultural company with a total of 20 nationalities (and counting!);
- Short lines of communication, fast decisions and lots of options for your input
- We offer flexibility when it comes to workplace and working hours;
- Pension contribution, work from home allowance, home office contribution
- Free lunch, coffee (from our ECM espresso machine), tea and soft drinks
- Weekly office drinks, regular team days
We aim for our recruitment experience to be fast (around 3 weeks), enjoyable, and fruitful - for both sides.
You like what you read but you have questions before deciding to move forward? I got you! Happy to clarify any doubts, so you can make a good decision, whichever that is. If you are not ready to apply yet, email me your questions: hasret.seker@plauti.com. If you are ready, talk to you soon!
A kind request: While we appreciate the efforts of agencies and recruiters, we manage our recruitment process fully in-house. We kindly ask you not to contact us regarding this role, as we will not respond to emails, calls, or other inquiries from external partners. Thank you for your understanding!
Apply now!
Do you want to join us as a customer success manager? We are looking forward to hearing from you!
If you have any questions you can contact Recruitment Team, Hasret Seker
