Product Update: route, restore, and verify with more control.
May 04, 2026
Reading time: 1 minute
May 04, 2026
Reading time: 1 minute
Check out what is new in Plauti and how the latest updates make routing smarter, restores more trustworthy, and your setup easier to manage
In this webinar, you'll see real workflows and walk away with things you can use the same day.
Check out what is new in Plauti and how the latest updates make routing smarter, restores more trustworthy, and your setup easier to manage. In this webinar, you'll see real workflows and walk away with things you can use the same day.
What you’ll learn
- Assignee Summary, now faster and clearer - Update working hours across multiple match groups, or multiple users within one, in a single action.
- New SLA controls to stop reassignment loops - Set how many times a record can be reassigned, who it can go to, and define what happens when it's reassigned too often. Loops stop. Stuck cases escalate.
- Routing log: see what happened and why - See the complete routing journey for any record, why it was routed that way, rejected, or if an SLA was missed.
- Restore Audit Log - A permanent, tamper-proof log of every restore, success, failure, or partial. It survives retention purges and is there when anyone asks.
- Verify: easier navigation through your validation history - The Transactions page now has filtering, sorting, and pagination so you can find what you need without the scroll.
